Privacy Policy

Privacy Policy

This privacy statement applies to data collected by Linray Ltd t/a Emess Car Service, via telephone bookings, the websites of Emess Car Service and The Emess APP.

Personal information we collect about you

You can browse our websites without disclosing any information about yourself. We collect your information you provide either by telephone, or via the Website or App booking, by entering your details in any fields requested, such as your name, email address, postal address, telephone or mobile number. This information is collected to enable Emess Car Service to provide you with the service(s) you select. When selecting the “buddy” service the app may access the contacts on your phone so they can share information about your journey with a "buddy". In all cases, we will only request information we need to provide you with the service(s) you have requested. We record all telephone conversations for training and quality purposes.

How we use your personal information

When we collect information from you, we may send you information about our products and services or transport-related issues. We will give you the opportunity to opt out by emailing us at or calling our office. We will not share your data with third parties for marketing purposes.

Protecting your information

We use up-to-date industry procedures to protect your personal information. We also protect the security of your data using Secure Sockets Layer (SSL) encryption technology. We have appropriate security measures in place to protect against the loss, misuse or alteration of information that we have collected from you via telephone bookings or our websites and Apps. The internet, however, is not generally a secure medium of communication and we cannot guarantee the security of any information you input on this website or send to us via the internet. All information is stored on our secure servers. Any payment transaction is encrypted to industry standards.


Our Website does not use cookies.

Changes to this privacy statement

We may occasionally update this statement. Your continued use of the site will mean that you accept those revisions.